- Greet donors warmly, accept merchandise donations, and provide donation receipts as needed.
- Sort and evaluate donated items to determine suitability for resale, recycling, or disposal.
- Prepare clothing, shoes, leather goods, and other materials for the textile recycling program in accordance with established procedures.
- Load, unload, package, and organize donated merchandise and recyclable materials.
- Maintain a clean, safe, and organized donation receiving and workroom area, including breaking down boxes and removing trash.
- Transport merchandise to the sales floor, stock shelves, rotate inventory, and assist with creating attractive displays.
- Assist store management with processing online merchandise sales for shipping or customer pickup.
- Participate in scheduled donation pickups and transportation of merchandise using agency vehicles and equipment as needed.
- Follow donation acceptance guidelines and established store procedures.
- Work collaboratively with store leadership, fellow employees, volunteers, and customers.
- Provide daily shift reports and assist with inventory and recycling documentation.
- Participate in required meetings, storewide sales, and other activities supporting store operations.
- Perform other duties as assigned.
- High school diploma or equivalent required.
- 1–3 years of customer service and/or warehouse experience preferred.
- Experience working with volunteers preferred.
- Valid driver's license and driving record that meets agency insurance requirements.
- Proficiency in Microsoft Office applications, including Word and Excel.
- Strong organizational skills and attention to detail.
- Ability to work independently while contributing to a team environment.
- Good judgment, problem-solving skills, and a positive attitude.
- Commitment to excellent customer service and the mission of the Crisis Center for South Suburbia.
- Ability to complete required 40-hour domestic violence training.
- Frequent standing, walking, lifting, and carrying.
- Ability to lift up to 50 pounds.
- Regular movement and organization of donated merchandise.
- Work in indoor environments with occasional outdoor responsibilities.
- Occasional driving and local travel for donation pickups and other store-related needs.
Work Schedule:
Tuesday-Saturday 10 AM - 3 PM
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Crisis Center for South Suburbia has been providing hope and services to victims of domestic violence for over 40 years through housing, counseling, advocacy, outreach and prevention programs. We are a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence. With a staff of more than 50 employees and a budget of over four million dollars, the Crisis Center continues to grow while offering free services to Chicago’s south suburban communities.
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